What personal information do we collect?
Personal information is information or an opinion about you from which you can be reasonably identified. The personal information we may collect depends on the circumstances of collection, including whether we collect the information from you as a customer, supplier, contractor, stakeholder, job applicant or in some other capacity.
We collect personal information so that we can provide you with products and services and comply with our legal obligations such as those under superannuation laws, taxation laws and the Anti-Money Laundering and Counter-Terrorism Financing Act. If we do not collect your personal information, we may not be able to provide you with a product or service.
The product or service that we are providing will also determine what information we collect. The kinds of personal information that we may collect and hold about you include:
- Your name, contact details, date of birth, citizenship, Tax File Number (TFN), employment details, financial information and banking details
- In some cases we may collect information about your family (for example, details related to your spouse, dependents or beneficiaries where we are providing you with tax or estate planning services)
- In addition, we may collect personal information about individuals who are not customers of Perpetual (for example, business contact details of a company representative with whom we deal).
In the context of our recruitment process for employees and contractors, we may collect and hold the following kinds of personal information about you:
- Your name, contact details, date of birth, citizenship, employment references, civil, credit and criminal records, regulatory accreditation (such as RG 146 accreditation), media, directorships, property ownership and driver’s licence information, education, employment history and credential variation
- In the employment context, we may also collect and hold your TFN, financial information and banking details
- Generally, we will not collect sensitive information about you (such as your race, political beliefs or religion)
- We may collect information about your health if necessary to provide you with a product or service (for example, life or disability insurance products or to manage a claim related to such a product)
If we need sensitive information, we will ask for your consent when we collect this information (unless an exemption applies).
How do we collect and store personal information
Depending on how you choose to interact with us, we may collect your personal information when you contact us or our service providers by telephone, by email, through our web site, complete an application or registration form, or when you meet one of our representatives face to face. We may also collect information about you from third parties. For example:
- Your authorised representatives and advisor/s
- Our service providers
- Your employer
- Our corporate clients, where we are providing services to them
- Referees, in the case of prospective employees
Collecting information from visits to our website
We may collect information based on how you use our website. We use “cookies” and other data collection methods such as pixel tags to collect information on website activity such as the number of visitors, the number of pages viewed and the internet advertisements which bring visitors to the site. This information is collected to analyse and improve our website, our marketing campaigns and to record statistics on web traffic. No attempt is made by us to use this information to personally identify you.
If you access your account information online through one of the secure areas of the Perpetual website, we will collect information about your visit using cookies to track your use of the Perpetual website and to allow you to effectively access your account information. This information is collected for security purposes and to protect the integrity of your account details.
Securing personal information
We hold personal information in secure computer storage facilities (both in-house and at our service providers); on paper based files, as well as in other formats. We take reasonable steps to protect your information from loss and unauthorised access, destruction, use, modification or disclosure. Access to personal information held by us is controlled to prevent misuse or unauthorised disclosure of the information. We utilise a range of technical security measures such as secure authentication, password controls, encryption, firewalls and anti-virus technology to prevent unauthorised access to your information.
How do we use personal information?
We may collect, hold, use or disclose your personal information to provide you, and our corporate clients, with a range of products and services, such as:
- Providing you with tailored financial advice, accounting or tax services
- Establishing and managing your investment in our superannuation or investment funds
- Establishing a life, disability or salary continuance insurance product or managing a claim related to such a product
- Planning and managing your wills, trusts and estates
- Providing our corporate clients with trust, fund or fiduciary services
We may also collect, hold, use or disclose your personal information to:
- Consider any concern or complaint that you raise against us and/or to manage any legal action between you and Perpetual
- Prevent or investigate any actual or suspected fraud, unlawful activity or misconduct
- Identify you or establish your tax status under any Australian or foreign legislation
- Comply with any relevant laws, regulations, codes of practice and court orders
- Consider job applicants for employment
Personal information collected about you may be used by different companies within the Perpetual group, but only if this is necessary in order for us to provide you with our products or services. We may use personal information that we have collected about you to identify a product or service that may be of interest to you. If at any time you no longer wish to be notified about our other services or promotions please contact us. Privacy specific contact details are included at the end of this policy. We may also use your information for other purposes required or authorised by or under law (including purposes for which you have provided your consent).
How is personal information disclosed to others?
We do not sell, rent or trade personal information to, or with, third parties. In some circumstances your information may be disclosed to Perpetual’s related entities or service providers that perform a range of services on our behalf. For example:
- Mailing houses and printing companies
- Fund and investment administrators/managers
- Auditors and solicitors
- Custodians and brokers
- Registry and platform providers
- Insurance providers
- Information technology vendors
- Other consultants
In some circumstances, personal information may be disclosed to Perpetual related entities and third parties in jurisdictions including, but not limited to, Australia, New Zealand, Singapore, United Kingdom, the United States of America and India.
Where we disclose your information to our service providers, we will take steps to ensure that they are authorised to only use personal information in order to perform the functions required by us.
Depending on the nature of the product or service that we are providing, we may disclose your personal information to your nominated representatives (for example, your financial advisor) and their respective service providers.
In relation to superannuation products, we may disclose your personal information to the trustee of another superannuation fund where your superannuation is transferred to or from the other fund.
We may also disclose your personal information to law enforcement agencies, courts or government agencies where required to comply with specific legal requirements. In particular, if you are a shareholder of Perpetual Limited, the Corporations Act 2001 requires certain information to be included in the Perpetual Limited register which is able to be accessed by the public.
With your consent, we may also disclose your personal information to other third parties and for other purposes. That consent may be written, verbal or implied from your conduct.
How you may access or correct your personal information
You may contact us to request access to the personal information we hold about you at any time. You may also ask us to correct information about you that you may believe is inaccurate, incomplete or out of date. We will need to verify your identity before giving you access, or correcting your information. In certain circumstances, we may not be able to correct or provide you with access to your information. In these circumstances, we will write to you to explain and provide the reasons why.
If you have a complaint related to how we have managed your personal information, please contact us using the contact information below. We may ask you to place your concerns in writing in order for us to fully understand and investigate the issues you have raised. We will acknowledge any complaint within five business days of it being received and make every effort to resolve your issue within a reasonable time of us being notified.
If a complaint remains unresolved, you may access an external dispute resolution service or apply to the Office of the Australian Information Commissioner (OAIC) to have the complaint heard and determined. The Commissioner may be contacted on the privacy hotline 1300 363 992.
When we write to you about our decision, we will explain how you may access an external dispute resolution scheme or make a complaint to the OAIC.