We strive to understand the various constituents of “best practice” for a motor dealer.
To achieve this requires a dedication to research, undertaking both structured and informal surveys, conducting questionnaires, talking with industry experts, reading technical literature, attending seminars and conferences and importantly, understanding and showing our learnings from client experiences.
This knowledge forms the backbone of our internal Motor Dealer Excellence Group. The group is responsible for driving knowledge, defining best practice and training our people. They produce position papers, KPIs, seminars and publications and ensure that we maintain our industry leading position.
As a result, all of our motor dealer clients benefit from this philosophy and their business practices are the beneficiary.